Refund Policy

1. Scope

This policy covers payments made to Knack Kids for Young Achievers plans, assessments, counselling sessions and programme fees.

2. Cooling-off period

You get a full refund if you ask within 7 days of purchase and before a counselling session or assessment report has been delivered. No reason is required.

3. Non-refundable items

Non-refundable: counselling sessions already delivered, assessment reports already issued, and third-party competition, olympiad or exam fees we have already paid on your behalf.

4. Cancellations and renewals

You can cancel the Family plan any time from Settings in the Young Achievers app. Cancellation stops the next renewal; your plan stays active until the end of the paid term and your records remain accessible. We email a renewal reminder 7 days before each charge.

5. How to request a refund

Email info@knackkids.org from the registered parent email with your order reference and reason. We acknowledge within 2 working days.

Approved refunds are returned to the original payment method within 7–10 working days. Bank credit timelines are set by your card issuer or UPI provider.

6. Service issues

If a paid service was not delivered as described, tell us and we will correct it or refund that portion.